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‘If you want people in the stores to take care of the customers, you have to make sure you’re taking care of the people in the stores’.Sam Walton – Founder of Walmart For many of us, the above statement would seem to be the complete opposite to the golden rule we have ingrained into usRead more

When we ask: “Who does culture well?”, our minds are often instantly drawn to the tech juggernauts and Silicon Valley success stories. We automatically think: Salesforce, Netflix, Google,  Zappos—and while there is a lot to learn from these companies, we also know there’s a lot to learn from Australian businesses who are doing culture well.  CreatingRead more

Any time you see a list of world-class cultures across the world, chances are the online retailer and customer service business Zappos.com is guaranteed to be in the top ten. At Zappos, an engaging workplace culture comes first. Their number one core value is famously, “Delivering Happiness”. The philosophy and uncompromising expectation at Zappos isRead more

The DNA of Corporate Edge The critical question for leaders is how to bring organisational culture to life. How do we make sure we are living our culture on an ongoing basis? A key lesson is that a company cannot successfully embed their culture without making it tangible. In our previous post, we covered theRead more

“Culture is about changing and aligning people, programs, and infrastructure to drive a consistent set of beliefs, decisions, and behaviours in an organisation. Leaders are in a unique position to set the tone, demonstrate the value of human capital, link people to the mission of the organisation, and act in a consistent, authentic, and strategicRead more

Have you ever reflected on how you respond to times of change? Are you the type of person who leans in and embraces change? Or do you shy away from it? The way you adapt in a time of transformation or disruption can make all the difference between being someone who thrives on change, versusRead more

Sometimes the most simple and mundane phrases reveal more about your company than you think. While the following list might not appear to be overly controversial on first glance, these 6 phrases may reveal underlying issues within your company’s culture if they are used too frequently. “But that’s the way we’ve always done it.” DoingRead more

Have you ever had multiple discussions at work with somebody about achieving a particular outcome but nothing seems to change? No matter how many conversations you have you simply can’t get the results you need. This is a frustrating situation many of us face with colleagues far too often, and it generally results in youRead more

Culture is the holy grail of organisational success. Getting it right will not only drive the right behaviour but it will ensure that everyone is engaged in something more important than the work itself. On the flipside, getting it wrong can have a huge impact on the wellbeing and performance of your employees, and ultimatelyRead more

Creating a culture of co-operation is core to bringing out the best in people because it is aligned to what makes us human. There is nothing healthy about “internal competition.” A competitive culture exists when your employees adopt a “desire to win” mentality. While this is okay if it is targeted at external competitors, ifRead more