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As we begin to resurface from the socio-economic crisis that was COVID-19 into a new form of normality, the prevailing ability successful businesses have displayed which has allowed them to craft quick effective solutions is agility.  Organisations famous for being agile, who are adaptive, flexible and creative in a crisis, are known for having high levels of empowerment, meaning they have a small ‘buffer’ for people who are empowered toRead more

COVID-19, and the resulting global economic downturn, has disrupted businesses and left leaders questioning where their focus should be: “How can we look ahead at long term strategy and business growth when there are unprecedented changes and new obstacles arising each day?”  The short answer – you don’t have to. What is most important is that you understandRead more

With the loosening of social distancing restrictions in the past week, it’s easy to feel like we are emerging from the shadow of COVID-19. There are certainly reasons to celebrate and feel positive! But there is a long road to recovery ahead, with more workforce and employment instability as well as ongoing safety and health risks that need to beRead more

As senior leaders, should your focus be on the strategy or the culture? There’s an ongoing debate about which is truly more important, particularly when companies are trying to change their direction.  American theorist and author Peter Drucker famously stated that “culture eats strategy for breakfast.” Suggesting that no matter how well-thought-out your strategy is,Read more

Nothing ever stands still. With political, economic and social shifts occurring frequently, the manner in which we work changes too. As 2020 draws near, here’s what we can expect to occur that will transform the dynamics of our existing workplace. 1. Employee experience being a priority Unlike previous generations, employees now are driven not onlyRead more

It is definitely no secret that things can become overwhelming in the lead up to the holiday season. What is meant to be a time of cheer, relaxation and anticipation, can often be a source of great stress for many.  How many of you feel like your to-do list is forever growing the closer itRead more

‘If you want people in the stores to take care of the customers, you have to make sure you’re taking care of the people in the stores’.Sam Walton – Founder of Walmart For many of us, the above statement would seem to be the complete opposite to the golden rule we have ingrained into usRead more

When we ask: “Who does culture well?”, our minds are often instantly drawn to the tech juggernauts and Silicon Valley success stories. We automatically think: Salesforce, Netflix, Google,  Zappos—and while there is a lot to learn from these companies, we also know there’s a lot to learn from Australian businesses who are doing culture well.  CreatingRead more

Any time you see a list of world-class cultures across the world, chances are the online retailer and customer service business Zappos.com is guaranteed to be in the top ten. At Zappos, an engaging workplace culture comes first. Their number one core value is famously, “Delivering Happiness”. The philosophy and uncompromising expectation at Zappos isRead more

The DNA of Corporate Edge The critical question for leaders is how to bring organisational culture to life. How do we make sure we are living our culture on an ongoing basis? A key lesson is that a company cannot successfully embed their culture without making it tangible. In our previous post, we covered theRead more