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As senior leaders, should your focus be on the strategy or the culture? There’s an ongoing debate about which is truly more important, particularly when companies are trying to change their direction.  American theorist and author Peter Drucker famously stated that “culture eats strategy for breakfast.” Suggesting that no matter how well-thought-out your strategy is,Read more

‘If you want people in the stores to take care of the customers, you have to make sure you’re taking care of the people in the stores’.Sam Walton – Founder of Walmart For many of us, the above statement would seem to be the complete opposite to the golden rule we have ingrained into usRead more