Accountability conversations without killing trust
Accountability has a branding problem. Too often, it’s mistaken for criticism. Not because accountability is flawed, but because the conversation has been framed poorly. When that happens, leaders either avoid the conversation or deliver it in a way that erodes trust. The truth is, and what we’ve discovered through coaching and training people in their leadership, is that people don’t resist accountability. They resist how it’s delivered. As Rosalynn […]