Dale Carnegie, author of “How to Make Friends and Influence People,” once said, “90 percent of all management problems are caused by miscommunication.” Miscommunication caused by poor use of language or choice of words is very common in the workplace, and often has serious, unintended consequences. When we miscommunicate with our team and colleagues, theRead more
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Why do people do what they do? What drives our behaviour? Now this is a massive subject, but to begin answering these questions, let’s start with understanding the impact of our behaviour within the workplace and the interactions we have with our colleagues on a day-to-day basis. Within an organisation, the way we behave isRead more
When we ask: “Who does culture well?”, our minds are often instantly drawn to the tech juggernauts and Silicon Valley success stories. We automatically think: Salesforce, Netflix, Google, Zappos—and while there is a lot to learn from these companies, we also know there’s a lot to learn from Australian businesses who are doing culture well. CreatingRead more
Any time you see a list of world-class cultures across the world, chances are the online retailer and customer service business Zappos.com is guaranteed to be in the top ten. At Zappos, an engaging workplace culture comes first. Their number one core value is famously, “Delivering Happiness”. The philosophy and uncompromising expectation at Zappos isRead more
As leaders we all aspire to build high-performing and successful teams. Having employees we can trust to execute on projects takes the weight off our shoulders and enables us to achieve outcomes that bring us closer to our company vision. But what does it really take to build a successful team? Often it’s a lotRead more
“Culture is about changing and aligning people, programs, and infrastructure to drive a consistent set of beliefs, decisions, and behaviours in an organisation. Leaders are in a unique position to set the tone, demonstrate the value of human capital, link people to the mission of the organisation, and act in a consistent, authentic, and strategicRead more
One of the hardest aspects of being a leader is managing a team through times of cultural or organisational change in the workplace. Whether it’s changing values, changing procedures or something more significant like a company restructure, it can often be difficult to get your team fully on board.Inevitably, there are always going to beRead more