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‘If you want people in the stores to take care of the customers, you have to make sure you’re taking care of the people in the stores’.Sam Walton – Founder of Walmart For many of us, the above statement would seem to be the complete opposite to the golden rule we have ingrained into usRead more

Do you ever find yourself looking outside, seeing it’s dark and dreary and ultimately deciding it will be a depressing day? Or on the flip side, feel on cloud nine after being complimented for hours on end? We all experience situations in life when we might be transiently overpowered by certain feelings, whether it beRead more

Have you ever thought that all your accomplishments and successes are the result of unforeseen luck? Are you ever plagued by feelings of being an imposter in the job you’re doing? Do you ever question or accuse yourself of ‘not being cut out’ for your job and wonder when you will get a tap onRead more

Have you fallen into the busy trap? In this post, we’re going to be making the case for why being busy isn’t always a good thing.  How often do you hear the following conversation play out:  “How are you?” “Busy, and you?” or, “I’m so busy at the moment”, or “It’s been a really busyRead more

Dale Carnegie, author of “How to Make Friends and Influence People,” once said, “90 percent of all management problems are caused by miscommunication.” Miscommunication caused by poor use of language or choice of words is very common in the workplace, and often has serious, unintended consequences. When we miscommunicate with our team and colleagues, theRead more

Why do people do what they do? What drives our behaviour? Now this is a massive subject, but to begin answering these questions, let’s start with understanding the impact of our behaviour within the workplace and the interactions we have with our colleagues on a day-to-day basis.  Within an organisation, the way we behave isRead more

When we ask: “Who does culture well?”, our minds are often instantly drawn to the tech juggernauts and Silicon Valley success stories. We automatically think: Salesforce, Netflix, Google,  Zappos—and while there is a lot to learn from these companies, we also know there’s a lot to learn from Australian businesses who are doing culture well.  CreatingRead more

Any time you see a list of world-class cultures across the world, chances are the online retailer and customer service business Zappos.com is guaranteed to be in the top ten. At Zappos, an engaging workplace culture comes first. Their number one core value is famously, “Delivering Happiness”. The philosophy and uncompromising expectation at Zappos isRead more

As leaders we all aspire to build high-performing and successful teams. Having employees we can trust to execute on projects takes the weight off our shoulders and enables us to achieve outcomes that bring us closer to our company vision. But what does it really take to build a successful team? Often it’s a lotRead more

“Culture is about changing and aligning people, programs, and infrastructure to drive a consistent set of beliefs, decisions, and behaviours in an organisation. Leaders are in a unique position to set the tone, demonstrate the value of human capital, link people to the mission of the organisation, and act in a consistent, authentic, and strategicRead more